Cancellation & Returns

Cancellations

No Returns are permitted in Menakart.com. Once the order is placed, cancellation can be done if the product has not been dispatched from our end. No cancellations are allowed for Gift Cards, Pre-Order Products and Electronic Products sold on Menakart.com. We ensure to dispatch the correct product ordered, and all warranties has to be claimed as per the warranty policy mentioned. 

Refunds

If the order is placed using Credit card, then after cancellation the refund will be done to the credit card only. If the customer chooses Cash on Delivery payment option, no cancellations are allowed once the product is being delivered to the customer. If the payment method is Gift coupon, then a new gift coupon will be issued if the product is not available with the Supplier.

Menakart doesn't guarantee the availability of the products mentioned in the site. If the product is not available, the order will be cancelled and refund would be processed for Credit Card / PayPal / PointsPay orders. Menakart has the right to cancel any order if the product has been placed by the customer and not available with the Supplier. We strive to ensure to process the order, but in some occassions the supplier won't be having the stock when the order comes.

There will be no Cancellation or Refunds for Pre-Orders or Gift Cards. All Pre-Orders are mentioned in the website and order is placed with the Supplier once we receive the orders from Customers and allocated for that customer  only. Also no cancellation or refunds are provided for Gift Cards which are E-Mail delivery as the codes are sent to the registered E-Mail address and it cannot be changed or sent to another customer. If the Gift card code is sent from our end and if the redemption is happening after the code being sent (Dates and times will be provided if required depending on the Gift card brands policy), then the customer has to get in touch with the Gift card brand only as we have sent the codes to the registered email id and it was used after the code is sent from our end (Redemption time). No refunds or cancellations can be done for any Gift Cards.

Replacements

If the order is received in a damaged condition, then the product will be replaced with a new one from our end. Please ensure to intimate us immediately if the product is received in a damaged condition within 2 hours of receiving the same so that the investigation team will check the issue with the courier partner and update us. The replacement will be sent once the investigation is done. We won’t be able to provide a replacement if it is not intimated to us immediately. In cases where the Free Gift delivered is intact, then the customer has to send the actual defective product only and we will be replacing it with a new product.

If any size is delivered wrongly, we will ensure to send the correct size in 24 – 48 hours after receiving the complaint from the customer and retrieving the wrong product delivered from the customer address.

Pick Up Process

If the product is damaged during delivery, we will ensure to pick up the damaged product and send a new one at no extra cost. If the customer wants to avail the warranty procedure, then there might be instances where the customer has to ship the product at their cost to our address to claim the warranty. For any products to claim the warranty, the product has to be sent back by the customer to Menakart office for claiming the warranty and as mentioned in the warranty procedure. The customer has to bear the charges to sending the product to Menakart. After servicing, the product will be redispatched to the customer’s address and if any charges for delivery will be informed to the customer also.