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The Handling Complaints Pocketbook (Management Pocketbooks) Zoom

The Handling Complaints Pocketbook (Management Pocketbooks)

Author:Angelena Boden
AED 52.50

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Product Description


    Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
Additional Information

    Additional Information

    Author Angelena Boden
    Format Paperback
    Language English
    ISBN 10 1-87-047191-1
    ISBN 13 9781870471916
    PUBLISHER Management Pocketbooks
    PUBLISHING DATE Dec 1, 2001
    NO. OF PAGES 112
    Cash on Delivery Cash on Delivery in UAE.
Author detail
    Angelena Boden
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