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Managing Customer Service (Management Pocketbooks) Zoom

Managing Customer Service (Management Pocketbooks)

Author:Andy Cross
AED 52.50

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AED 52.50
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Product Description


    The book uses a 5-stage model to describe how to create and nurture a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service.
Additional Information

    Additional Information

    Author Andy Cross
    Format Paperback
    Language English
    ISBN 10 1-90-377692-9
    ISBN 13 9781903776926
    PUBLISHER Management Pocketbooks
    PUBLISHING DATE May 20, 2008
    NO. OF PAGES 112
    Cash on Delivery Cash on Delivery in UAE.
Author detail
    Andy Cross
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